Customer Care

Safety & Essential Oils

Essential Qi sources our oils from American distributors only.  We do not purchase oils that are from endangered plant sources or unethically harvested.  All oils are diluted in organic jojoba oil to be safe for skin application. But please be aware of any skin sensitivities that you may have and test the product cautiously.

Return Policy (for online purchases only)

We accept returns within 30 days of your purchase for damaged or defective products only, please email us at and we will work with you on your return.  To process your return, please include your name and contact information (email and phone are best), your receipt, and any comments you may wish to share with us about why the product is being returned. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you're shipping items over $75 in value, please consider using a tracked shipping method or purchasing shipping insurance. We will email you once we receive your return and when your refund is processed.  We will include time estimates for receiving your refund or a replacement product.